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Sr. User Researcher at CoinTracker . Location Information: United States. Increase the financial freedom and prosperity of individuals and companies.. Conduct strategic research initiatives that shape company direction. Partner with product teams on high-stakes decisions requiring research evidence. Synthesize insights across all customer touchpoints monthly. Present findings to executive team when needed. Build and evolve research roadmap aligned with company OKRs. Build and maintain research repository and insight management system. Create research templates and playbooks for common study types. Train PMs and designers on research methods through workshops and 1:1 coaching to maintain quality standards. Manage research tools and participant recruitment infrastructure. Measure and improve research velocity and impact metrics. Demonstrated ability to drive business impact through research and systems. Passionate about making crypto/fintech accessible to everyone. Intellectual honesty, low ego, challenges assumptions constructively. Translates complex findings into actionable insights for all audiences. 5+ years user research experience with a strong portfolio; comfortable in high-ambiguity, fast-paced environments. Expert qualitative interviewer; strong survey and quantitative skills and can pair research with product analytics/experiments. Delivers crisp, actionable insights and reusable artifacts (personas, frameworks) that teams actually use. Synthesizes signals from research, analytics, CX, and sales into cohesive direction for product. Has built or significantly improved research operations (repos, workflows, intake) with systems for tracking insight adoption/impact. Fluent with modern research and analytics tools (e.g., Dovetail/UserTesting, survey + product analytics, Figma/Notion/Slack, AI tools for analysis/synthesis). Fintech/crypto or DeFi experience is a strong plus. Pay range:. $140K - $175K. Equity in CoinTracker. Medical, dental, and vision benefits. 401(k). Life insurance. PTO