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Solutions Engineer II at LivePerson. Location Information: United States. Conversational AI that’s anything but artificial. Fast Company named us the #1 Most Innovative AI Company in the World.. Develop best-practice configurations and solution designs that meet the technical requirements of each customer’s program or deployment.. Set up, develop, configure, and test all technical assets according to project scope and timelines.. Collaborate with LivePerson Product and R&D teams to build feature extensions that support brand and customer needs.. Identify relevant use cases for LivePerson capabilities and deploy enhancements into customer accounts.. Serve as a subject-matter expert across the full suite of LivePerson solutions, features, and technical offerings.. Act as a trusted advisor by guiding customers on how to apply LivePerson technical solutions.. Manage customer technical assets, including APIs, integrations, widgets, and code.. Maintain high levels of customer satisfaction and responsiveness.. Support and lead activities that advance key strategic initiatives.. Optimize and share best practices and lessons learned.. Assist LivePerson partners by providing technical enablement.. BS or BA degree, MBA preferred, or equivalent experience.. 3+ years managing the SaaS software solutions within Enterprise client organizations.. Experience with frontend or backend development is a plus.. Pay range:. $91K - $124K. Medical, Dental, and Vision Insurance. Access to wellbeing and professional counseling resources. 401(k) Retirement Plan with employer match. Employee Stock Purchase Program. Basic and supplemental life insurance. Flexible Paid Time Off (PTO). Paid Public Holidays. Generous Parental Leave Policy. Remote-First Model with flexibility. HSA & FSA Plans. Development resources