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Senior Product Manager, AIOps at PagerDuty. Location Information: United States. PagerDuty is the leading digital operations management platform for businesses. Our SaaS-based solution empowers over 10,000 small, mid-size and enterprise global customers such as Comcast, eHarmony, Slack and Lululemon with the insight to intelligently respond to critical disruptions for exceptional customer experience. PagerDuty was founded to deliver a new and innovative approach to increase business response and efficiency. When brand reputation depends on customer satisfaction, PagerDuty arms businesses with the insight to proactively manage incidents and events that may impact customers across their IT environment. We were recently included in the 2017 Deloitte Technology Fast 500, Inc. 500 and Forbes Cloud 100 lists. . Research customer needs, define, and evangelize a roadmap that reflects the strategic vision for AIOps, taking into account business strategy, technical feasibility, and usability.. Understand our broader Operations Cloud vision and deliver competitive differentiation by deeply integrating with other elements of our product portfolio.. Partner with a dedicated group of engineers, data scientists, and designers to deliver and iterate on products and features that address critical customer needs.. Embrace a 'product-led growth mindset' to not only deliver customer value but to also drive adoption and usage.. Build partnerships across our integration ecosystem to drive utility, usage and revenue growth.. 3+ years of experience as a product manager driving the full product lifecycle, including defining and driving success metrics, ideally in B2B SaaS.. Experience using api-first development practices to design new products and structure requirements.. Familiarity with UI/UX best practices, usability testing, and interpreting user research to inform roadmap decisions and feature development.. Track record of building positive working relationships with engineering, UX design and teams outside of product development.. Experience working with marketing, sales, and enablement to take a new products to market and driving PLG and SLG adoption post-release.. Ability to effectively communicate across diverse backgrounds and contexts, and lead through influence using metrics and research.. Passion for getting things done and being naturally curious, driven to learn, and unafraid to ask for help.. Proficiency with analytics tools and a track record of data-driven decision-making.. Strong customer empathy and a curiosity-driven approach to learning their needs.. Experience with AI, ML, or Data Science principles (preferred).. Comfort with SQL or data analysis tools (preferred).. Bachelor's degree in mathematics, data analytics, computer science or related technical field (preferred).. MBA a plus.. Pay range:. $161K - $271K. Competitive salary. Comprehensive benefits package. Flexible work arrangements. Company equity. Employee Stock Purchase Program (ESPP). Retirement or pension plan. Generous paid vacation time. Paid holidays and sick leave. Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO. Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent. Paid volunteer time off: 20 hours per year. Company-wide hack weeks. Mental wellness programs