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Senior Customer Success Manager, East at Webflow. Location Information: United States. Webflow empowers designers to create beautiful, responsive websites—without writing a single line of code, or relying on a developer.. Its drag-and-drop interface looks, feels, and works like familiar desktop design tools, and writes clean, semantic code any developer would be proud of. . Build strong, trusted relationships across customers’ organizations and guide them through their Webflow journey.. Understand customers’ goals, workflows, and tech stack to enhance their use of Webflow's platform.. Lead account strategy and coordinate cross-functional teams for adoption and impactful outcomes.. Identify opportunities for expansion and new use cases, aligning with customer growth.. Conduct executive conversations to discuss progress, risks, and prove Webflow's essential value.. Collaborate with Sales, Technical Architects, and Service Providers to ensure successful launches and renewals.. Provide customer insights to improve product direction and enhance the Enterprise experience.. 5+ years of experience advising Enterprise customers in a SaaS or digital experience environment.. BA/BS degree or equivalent experience.. Ability to analyze customer business using financial and industry data to identify risks and opportunities.. Strong organization and project management skills in fast-paced environments.. Pay range:. $137K - $237K. Equity (RSUs) in the company for permanent employees.. Comprehensive medical, dental, and vision plans.. Paid parental leave and inclusive care for family planning and transitions.. Flexible vacation, paid holidays, and sabbatical programs.. Access to mental health resources, therapy, and coaching.. 401(k) with employer match in the U.S., and global retirement savings support.. Monthly stipends for work and wellness expenses.. Eligibility for annual WIN bonus program.