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Customer Programs Manager at Sonatype. Location Information: United States. Sonatype is the leader in software supply chain automation technology with over 1,000 enterprise customers, and is trusted by more than 10 million software developers. Sonatype enables teams and developers to automatically integrate security at every stage of the modern development pipeline by combining in-depth component intelligence with real-time remediation guidance.. Partner with Customer Success leadership and other teams to support programs related to expansion, renewal, and advocacy initiatives by ensuring operational timelines, tracking, and reporting.. Utilize generative AI and AI agents to drive execution of complex customer initiatives, align cross-functional teams, maintain delivery momentum, and remove blockers.. Establish and track program-level KPIs in support of broader Customer Success performance goals.. Provide consistent visibility into the health and progress of customer programs for senior business stakeholders through structured reporting and dashboards.. Translate complex customer and operational data into high quality, accurate insights for executive consumption using advanced AI tools.. Produce reports for forecasting, health monitoring, escalations, and executive decision-making.. Maintain data quality and reporting integrity across customer systems.. Prepare weekly executive communications including risk identification, progress tracking, and executive-level summaries in collaboration with generative AI.. Coordinate internal communications related to customer programs, escalations, and priority initiatives.. Support executive preparation by developing presentations, summaries, and reporting.. 5+ years of experience in Customer Operations, Program Management, Revenue Operations, Strategy & Operations, Business Operations or consulting with direct execution ownership.. Hands-on expertise with Salesforce reporting and data structures; Gainsight or equivalent Customer Success platforms, and business intelligence tools such as Looker.. Experience with generative AI and AI agents to ensure high-quality deliverables quickly.. Advanced proficiency with Excel for modeling, analysis, and reporting.. Advanced proficiency with PowerPoint for executive-level presentations.. Strong project management, organizational, and communication skills.. Ability to manage multiple complex workstreams independently.. Experience working directly with senior executives in a fast-paced environment.. Strong attention to detail with ability to maintain rigor across high-volume programs.. Reside within commuting distance to Fulton, MD.. Company Wellness Week. Diversity & Inclusion Working Groups. Parental Leave Policy. Paid Volunteer Time Off (VTO)