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Client Account Executive, Commercial at Outreach. Location Information: United States. Make Your Team a Revenue-Driving Machine.. Outreach, the leading Enterprise ready Sales Engagement Platform, accelerates revenue growth by optimizing every interaction throughout the customer lifecycle. The platform manages all customer interactions across email, voice and social, and leverages machine learning to guide reps to take the right actions.. Thousands of customers, including Cloudera, Glassdoor, Pandora, and Zillow, rely on Outreach to drive predictable and measurable growth, increase efficiency and effectiveness of customer-facing teams, and improve visibility into sales activity and performance.. Manage the renewal, expansion, and cross-sell attachment of current Outreach customers.. Build effective partnerships with your customers to realize value, adoption, and business process optimization of the Outreach platform.. Demonstrate strong business and financial acumen to advise and guide your customers to achieve their desired business outcomes and return on investment.. Develop and build account strategy plans using multiple data points from various sources to drive adoption, utilization, and customer sentiment.. Manage and close renewals at a high rate to protect revenue retention.. Develop plans to mitigate churn or contraction, when surfaced.. Discover, nurture, and close expansion opportunities within your customers.. Forecast renewals and expansion pipeline with high level of accuracy using Outreach’s forecast methodology.. Provide impeccable customer service in all interactions.. Act as a single point of contact/the face of Outreach for your customers, assisting them when navigating product training, strategic guidance, best practices in the platform, and selling expertise.. Perform other duties as assigned.. At least two years of either account management, customer success, or sales lifecycle management experience, preferably in a SaaS environment.. Proven experience demonstrating value realization in a product, platform, or service.. Proven experience influencing product or platform adoption and utilization at customers.. Effective project management skills.. Ability to influence decisions without direct authority.. Strong financial acumen to be able to showcase metrics and potential ROI.. Ability to manage and navigate complex renewals and expansions sales cycles.. Ability to build and cultivate strong, trusting relationships and partnerships, both internally and externally.. Knowledge of various sales methodologies to apply them to customer usage of the Outreach platform.. Strong negotiation skills.. Effective communication skills, both written and verbal, with the ability to tailor messaging appropriately for the audience.. Executive presence and strong interpersonal skills.. Team player with a high sense of drive and initiative to keep opportunities moving forward.. Pay range:. $120K - $165K. Flexible time off. 401k to help you save for the future. Generous medical, dental, and vision coverage for full-time employees and their dependents. A parental leave program that includes options for a paid night nurse, and a gradual return to work. Infertility/assisted reproductive services benefit. Employee referral bonuses. Snacks and beverages in the office, along with fun events to celebrate. Diversity and inclusion programs promoting employee resource groups