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Sr. Professional Services Technical Consultant at ScienceLogic. Location Information: United States. We are a leader in AIOps providing modern IT operations with actionable insights to predict and resolve problems faster.. Provide remote or onsite consulting services and support to ScienceLogic customer with a focus on high quality, accuracy and customer satisfaction. Perform hands-on installation, configuration, and troubleshooting of ScienceLogic appliances as they relate to the ScienceLogic suite of products. Work closely with customer’s technical and management staff and act as subject matter expert for ScienceLogic products. Handle customer work activities via on-site and remote as required. (On-site client work may be full time).. Handle on-site work solely as a SME and Technical Consultant in ScienceLogic implementation activities. Act as the internal customer advocate for problem resolution, new product features, and future product direction. Record all activity in the department’s ticketing system. Use and create knowledgebase articles based on field incidents, and/or common or critical issues. Adhere to ScienceLogic Professional Services best practices. Participate in departmental projects. Provide leadership and direction for your customer regarding the ScienceLogic product suite. Document and record all activity and communication with customer in person, over telephone and email according to departmental standards of quality. Support and provide consulting services to our customer’s IT standards (etc. support customer processes, Security Audits, Change Management procedures). Effective team player willing to assist others when needed. Proven experience with implementation of enterprise level network management or application performance products. Process driven and proactive mindset; continuous improvement. Thorough understanding of IT infrastructure, application, and enterprise infrastructure best practices. Have exceptional troubleshooting and customer-handling skills; flexible and willing to learn new technologies. Excellent written and verbal communication skills. 5+ years’ experience supporting/using enterprise class infrastructure monitoring platforms. 5+ years Linux operating system experience. 5+ years Database query experience. 5+ years of experience with SNMP and vendor MIB architecture. 5+ years of experience configuring SNMP trap and/or Syslog alerts. Strong knowledge of PowerShell, WMI, XML/SOAP, API. Experience with ITSM, EMS/NMS Systems (EM7, Solarwinds, IBM NetCool/Tivoli Nagios, HP OpenView or similar) and SNMP is a major plus.. Self-motivated with the ability to maintain a positive and cooperative attitude in sometimes stressful situations. Strong leadership skills with the ability to prioritize competing project timelines. Comprehensive medical, dental and vision plans. 401(k) plan with employer match. Flexible Paid Time Off (FTO). Volunteer Time Off (VTO). 5-year Service Milestone Sabbatical. Paid parental leave. Generous employee referral bonus program. Pet insurance. HQ Office centrally located in Reston Town Center featuring a well-stocked kitchen with rotating snacks and beverages, and catered lunch on Thursdays.. Regular virtual company-wide events