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Operations Manager at Nutrafol. Location Information: United States. Hair wellness from within.. We’re a growing company. Everything we do, we do to help people grow. Our mission is to be a partner in progress on each unique journey to hair wellness. We provide personalized, natural solutions for healthy hair growth and connect people with doctors who care about hair. We challenge existing treatments and methodologies to continue to advance the frontier of hair science. As we help our customers grow, we grow too- through diversity & inclusion, teamwork & collaboration, and through empowering ourselves and others with our passion for wellness and innovation.. Support Operations Leadership in 360 day-to-day operations and project management. Responsible for oversight and implementation of operations related initiatives (both internal and cross functional). Serve as liaison between ops. dept. and external partners, reporting back any necessary information to leadership team. Lead and manage direct reports, providing guidance, coaching, and support. Review and improve all internal processes and communicate SOPs to stakeholders quarterly. Proactively identify and mitigate operational risks with corrective action plans under strict deadlines. Oversee and report weekly, monthly, quarterly, and annual metrics. Own carrier network performance, monitor service levels, cost, delivery SLAs, and support carrier optimization initiatives with 3PLs and transportation providers. Support retail operations and fulfillment execution, ensuring accurate inventory flow, compliant order processing, and service level alignment. Drive analytics and insights across operations, leveraging data for decision making and improvement. Bachelor’s degree in Supply Chain, Operations, or similar field. 4-6 years experience in operations management, preferably in the Nutraceutical, Wellness, or CPG industries. 1-2 years of managerial experience including hiring, coaching, mentoring, growing teams. Knowledge of eCommerce business model with proficiency in using Magento, Skubana, and Salesforce. Operational Management Systems and 3PL experience required. Strong organizational, time management, communication, process orientation and problem-solving skills. In-state and out-of-state traveling required for on-site audits and 3PL visits. Flexible mindset willing to accommodate potential need for weekend and late-night coverage. Experience in analysis and documentation of functional requirements for ecommerce projects. Entrepreneurial spirit with operational skills for self-directed projects and ideas. Pay range:. $90K - $110K. Fully remote work experience. Comprehensive medical, dental, and vision package, including FSA program. 401K with employer match. Quarterly Bonus Program. Flexible PTO. Two company-wide wellness breaks every day. Free lunch on Tuesdays and Thursdays via Seamless/Grubhub. Monthly wellness stipend. Monthly internet stipend. Monthly cell phone stipend. Annual learning & development stipend. Wellness Program, including virtual Wellness Sessions & No-Meeting Wednesdays. Free meditation app membership (Headspace). Free Nutrafol subscription. Pet insurance discounts and benefits