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Sr. Customer Analyst at Nutrafol. Location Information: United States. Hair wellness from within.. We’re a growing company. Everything we do, we do to help people grow. Our mission is to be a partner in progress on each unique journey to hair wellness. We provide personalized, natural solutions for healthy hair growth and connect people with doctors who care about hair. We challenge existing treatments and methodologies to continue to advance the frontier of hair science. As we help our customers grow, we grow too- through diversity & inclusion, teamwork & collaboration, and through empowering ourselves and others with our passion for wellness and innovation.. Own customer reporting and analysis across key lifecycle metrics including acquisition, retention, churn, engagement, and lifetime value. Write, maintain, and optimize complex SQL queries in Snowflake to support recurring reporting, ad hoc analysis, and experimentation. Build and maintain standardized customer datasets, metrics, and reporting frameworks to ensure consistency across teams. Partner with Retention, Lifecycle, Loyalty teams to define analytical requirements and answer strategic business questions. Analyze customer behavior trends, cohort performance, and subscription dynamics to surface insights and growth opportunities. Support experimentation and testing by defining success metrics, building measurement frameworks, and analyzing results. Create clear, executive-ready dashboards, summaries, and readouts that translate data into actionable recommendation. Ensure data accuracy and quality through validation, documentation, and ongoing QA of reports and queries. Contribute to best practices for customer analytics, reporting standards, and metric definitions. 4–6+ years of experience in data analytics, customer analytics, or business intelligence within an eCommerce company. Advanced SQL skills with hands-on experience querying large datasets. Strong experience analyzing customer, subscription, or lifecycle data. Proven ability to translate complex data into clear insights and recommendations for non-technical stakeholders. Experience working with metrics such as retention, churn, LTV, cohort analysis, and engagement. High attention to detail and strong ownership of data accuracy and reporting quality. Excellent communication and stakeholder management skills. Comfortable working in a fast-paced, cross-functional environment. Pay range:. $95K - $105K. Fully remote work experience. Comprehensive medical, dental, and vision package, including FSA program. 401K with employer match. Quarterly Bonus Program. Flexible PTO. Two company-wide wellness breaks every day. Free lunch on us every Tuesday and Thursday via Seamless/Grubhub. Monthly wellness stipend. Monthly internet stipend. Monthly cell phone stipend. Annual learning & development stipend. Wellness Program, including virtual Wellness Sessions & No-Meeting Wednesdays. Free meditation app membership (Headspace). Free Nutrafol subscription. Pet insurance discounts and benefits