We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

Principal Product Designer at PagerDuty. Location Information: United States. PagerDuty is the leading digital operations management platform for businesses. Our SaaS-based solution empowers over 10,000 small, mid-size and enterprise global customers such as Comcast, eHarmony, Slack and Lululemon with the insight to intelligently respond to critical disruptions for exceptional customer experience. PagerDuty was founded to deliver a new and innovative approach to increase business response and efficiency. When brand reputation depends on customer satisfaction, PagerDuty arms businesses with the insight to proactively manage incidents and events that may impact customers across their IT environment. We were recently included in the 2017 Deloitte Technology Fast 500, Inc. 500 and Forbes Cloud 100 lists. . Define and drive the design vision for PagerDuty's AI and automation capabilities, including AI agents. Lead cross-functional collaboration with AI/ML engineers, product managers, and data scientists to translate complex AI capabilities into intuitive, trustworthy user experiences. Establish design principles and patterns for AI transparency, explainability, and user control that build confidence in autonomous and semi-autonomous systems. Mentor and guide designers across the organization on AI/UX best practices, fostering a culture of innovation and excellence. Conduct strategic research to understand how technical teams adopt and trust AI-driven recommendations, automation, and insights in mission-critical contexts. Partner with product leadership to shape the AI and automation roadmap, balancing innovation with user needs and technical feasibility. Represent design in executive-level discussions and contribute to company-wide AI strategy and product positioning. 10+ years of experience in product design, UX design, or interaction design with a focus on complex technical products. 3+ years of experience designing for AI/ML products, intelligent systems, automation platforms, or data-driven applications. Demonstrated experience leading design strategy and influencing product direction. Portfolio showcasing expertise in AI/UX, conversational interfaces, automation design, or intelligent agent experiences. Experience designing for developer tools, DevOps platforms, or technical operations products. Deep understanding of AI/ML concepts including LLMs, generative AI, predictive models, and agentic systems. Track record of establishing design systems, frameworks, or principles that scale across product teams. Strong thought leadership through speaking, writing, or contributing to the design community. Experience working in high-growth SaaS or enterprise software companies with complex technical audiences. Pay range:. $161K - $270K. Competitive salary. Comprehensive benefits package. Flexible work arrangements. Company equity*. ESPP (Employee Stock Purchase Program)*. Retirement or pension plan*. Generous paid vacation time. Paid holidays and sick leave. Dutonian Wellness Days & HibernationDuty. Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent. Paid volunteer time off: 20 hours per year. Company-wide hack weeks. Mental wellness programs