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Sr. Customer Success Associate at LogicGate. Location Information: United States. LogicGate offers modern risk management technology empowering businesses to proactively transform risk enterprise-wide.. Manage a high volume of SMB customers primarily through 'one-to-many' communication and tech-touch workflows.. Proactively monitor customer health scores in Planhat and provide targeted guidance when red flags appear.. Act as the first line of defense for incoming customer inquiries via Zendesk, ensuring timely resolutions.. Manage the end-to-end renewal process for your portfolio, including contract negotiations and administrative processing.. Act as a 'Risk Cloud' expert, helping customers navigate the platform and providing feedback to the Product team.. Partner with Sales to identify expansion opportunities, work with Support to escalate technical bugs, and relay customer feedback to Product.. 2+ years experience in Customer Support, Customer Success, Sales Development, or Account Management roles.. Tech Savvy with previous experience or strong desire to master Planhat, Zendesk, or Salesforce.. Exceptional multi-tasking skills with ability to handle a high volume of emails and tickets.. Commercial mindset comfortable with discussing contracts and renewals.. Clear communicator able to explain complex GRC concepts in a simple, friendly way.. Curiosity and drive to understand customer health data and help users find value in SaaS products.. Pay range:. $88K - $100K. Equity options.. Flexible health and wellness benefits.. Generous PTO, Annual Company Holidays, Health Days, and Summer Fridays.. Access to LinkedIn Learning and regular People Leader training.. Internal Mentorship Program.. Paid volunteer hours and company-wide charitable activities.