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Supervisor, Release of Information Operations at Grow Therapy. Location Information: United States. Quality therapy that’s covered by insurance.. Lead day-to-day ROI and HIM operations, ensuring consistent execution against defined KPIs. Monitor operational performance, backlog, turnaround times, and quality metrics. Drive operational improvements within existing workflows to improve KPI performance. Perform root-cause analysis on operational issues and escalate systemic findings with clear data and context. Serve as a subject matter expert in behavioral health record privacy, HIPAA, and ROI best practices. Manage task assignment and capacity planning across W-2 and contract team members. Reinforce standard work, SOPs, and quality controls across daily operations. Support internal and external audits, compliance reviews, and issue remediation. Lead the operational execution of special projects and pilots. Coordinate cross-functionally with RCM, Support, Tech, and Clinical Teams. 4+ years of experience in ROI or HIM operations; behavioral health and multi-state experience preferred. Strong working knowledge of HIPAA and behavioral health privacy requirements. Experience coaching, supporting, or supervising team members and reinforcing accountability. Demonstrated ownership of KPIs, leveraging data to diagnose issues and execute targeted performance improvements. Ability to identify operational bottlenecks, assess root causes, and implement practical solutions. Ability to thrive in fast-paced, evolving environments and pivot as new priorities emerge. Collaborative nature and ability to work well in team settings. Pay range:. $74K - $84K. Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage. Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend. Financial Wellness: 401(k) program and equity opportunities. Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals, with tailored perks for both remote and in-office employees. Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week. Wellness & Development: Annual stipends for personal & professional growth. Mental & Physical Health Support: No-cost access to therapy through the Grow platform, flexible hours for self-care, and memberships to leading wellness apps. Extra Perks: Pet insurance discounts, commuter benefits, and global travel assistance