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Customer Support Engineer at Starburst Data. Location Information: United States. Starburst is on a mission to power analytics anywhere. We help companies quickly unlock the value of their data by making it easy to access.. Respond to and resolve Galaxy & SEP customer inquiries via chat, email, or call session, within specified SLA windows. Contribute to our customer-facing self-serve knowledge base. Collaborate with our pre and post-sales teams to ensure cross-functional alignment and customer satisfaction. Participate in ongoing personal learning including active participation in team training and development.. Escalate and manage escalated issues with Engineering to ensure good outcomes for our customers. Background in deploying and debugging complex systems. Understanding of distributed systems, Hadoop, cloud technologies, security, and DBMSs. Ability to navigate a complex Java codebase. Strong communication skills. Ability to function in a fast-paced dynamic environment. Curiosity to learn and explore various approaches and solutions. Big Data experience (Hadoop, Data Lakes, Spark). Docker and Kubernetes knowledge. Cloud technologies (AWS, Azure, GCP). Security skills including Authentication (LDAP, OAuth2.0), Authorization technologies, and SSL/TLS. Linux Skills. DBMS Concepts/SQL Exposure. Languages: SQL, Java, Python, Bash. Pay range:. $95K - $120K. Competitive pay. Attractive stock grants. Flexible paid time off. Comprehensive benefits offering with equity packages