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Eligibility Operations Manager at Foodsmart. Location Information: United States. Foodsmart is the largest telehealth network of registered dietitians in the country with a mission to make eating well simple.. Work cross-functionally with Sales, Client Development, Member Outreach, Product, Engineering, Clinical Operations, Support, Revenue Cycle, and Analytics to ensure a smooth partner onboarding experience.. Own client eligibility file setup, ongoing monitoring, and accuracy including file processing and issue resolution.. Own client QA processes ensuring accuracy and on-time launches.. Document client business requirements and serve as liaison with internal and external technical teams.. Lead client conversations about data integrations, configuration requirements, member workflows, and benefit design during pre-sales scoping and implementation discussions.. Identify and escalate risks to a successful implementation and delivery or ongoing partnership, pivoting to ensure bottlenecks are addressed in a timely manner.. Motivated, collaborative, a quick learner, and results-oriented.. Experienced leading matrixed internal and external teams through complex projects.. Able to work quickly to adapt to new challenges and deliver results with minimal oversight.. Comfortable in a dynamic work environment with a passion for impacting health outcomes at scale.. A strategic thinker able to proactively identify and resolve complex issues in an evolving environment.. Knowledgeable about how health plans serve members across Medicare, Medicaid, and Commercial lines of business.. 8+ years of experience in an analytics, implementation, client services, or operations role at a healthcare services or technology company.. Strong verbal and written communication skills with the ability to synthesize complex information and facilitate conversations between technical and non-technical audiences.. Strong problem solving skills, capable of identifying root causes and evaluating potential solutions with intrinsic motivation to move work forward.. Working knowledge of eligibility file import ETLs and healthcare file formats such as 834 or HL7.. Working knowledge of MySQL or PostgresSQL.. Working knowledge of SSO technologies such as SAML 2.0 and OAuth 2.0.. Bachelor's degree is required; Masters in Science, Technology, or Operations field is a plus.. Pay range:. $130K - $160K. Remote-First Company. Unlimited PTO. Flexible & remote location. Healthcare Coverage (Medical, Dental, Vision). 401k & bonus. Registered Dietitian Sessions