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Director, Clinical Operations at Spring Health. Location Information: United States. A comprehensive mental health solution for employers. Eliminating every barrier to mental health.. Own the end-to-end performance, and evolution of Spring Health’s 24/7 Crisis Line, Critical Incident Response (CIR), Mandatory Referral, and Manager Consultation services.. Translate enterprise customer needs and clinical quality requirements into scalable clinical operating models.. Partner cross-functionally with Product, Care Support, Customer Success, Legal, Network Operations, and Business Intelligence to continuously enhance service delivery and the member experience.. Represent crisis services in executive forums and customer conversations as needed.. Ensure clinical safety, compliance, and adherence to best practices across all programs.. Oversee escalation frameworks and high-risk case review processes, partnering with senior clinical leadership when appropriate.. Drive standardization of clinical protocols and quality assurance mechanisms.. Lead and develop a multi-layered clinical leadership team overseeing a large frontline organization.. Build strong succession planning, leadership development, and performance management practices.. Foster a culture of accountability, clinical excellence, and continuous improvement.. Lead change management initiatives in a fast-paced, evolving environment.. Lead 24/7 operational performance, including workforce planning, service levels, utilization, and cost-to-serve.. Manage to defined KPIs across access, quality, productivity, and customer satisfaction.. Use data to identify trends, mitigate risk, forecast demand, and improve performance.. Drive process optimization initiatives that improve efficiency while preserving clinical quality.. 8+ years of progressive leadership experience in behavioral health, crisis services, EAP, or high-acuity clinical operations, including oversight of large frontline teams (100+ FTEs).. Direct experience leading 24/7 clinical operations with responsibility for staffing, service levels, and risk oversight.. Active independent clinical license (e.g., LCSW, LMFT, PsyD, LCPC, MD, RN) with a strong preference for expertise in Acute Stress Disorder, PTSD, and Trauma related disorders.. Strong operational acumen, including workforce planning, KPI management, and cost optimization.. Proven ability to lead through change in fast-scaling, matrixed environments.. Executive presence with the ability to partner effectively with customers.. Track record of building resilient, high-performing leadership teams with strong retention and engagement.. Ability to balance clinical integrity with business performance and customer needs.. Willingness to travel 5–10%.. Pay range:. $164K - $197K. Health, Dental, Vision benefits start on the first day.. Employer sponsored 401(k) match of up to 2% for retirement planning.. A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers.. Competitive paid time off policies including vacation, sick leave and company holidays.. Parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents after 6 months tenure.. Access to a weight management program tailored to unique needs and goals.. Access to fertility care support with $4,000 reimbursement for expenses.. Access to a program connecting employees to options for fitness, mindfulness, nutrition, and sleep.. Access to sponsored child care, back-up care, and elder care.. Up to $1,000 Professional Development Reimbursement a year.. $200 per year donation matching.