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Senior Manager, Corporate Operations at Outreach. Location Information: United States. Make Your Team a Revenue-Driving Machine.. Outreach, the leading Enterprise ready Sales Engagement Platform, accelerates revenue growth by optimizing every interaction throughout the customer lifecycle. The platform manages all customer interactions across email, voice and social, and leverages machine learning to guide reps to take the right actions.. Thousands of customers, including Cloudera, Glassdoor, Pandora, and Zillow, rely on Outreach to drive predictable and measurable growth, increase efficiency and effectiveness of customer-facing teams, and improve visibility into sales activity and performance.. Oversee the annual technical roadmap for the Systems and Infrastructure engineering teams, prioritizing projects based on business impact and technical risk.. Act as an operational auditor to identify manual 'toil' and guide the team toward API-driven automation for the Joiner-Mover-Leaver (JML) lifecycle.. Collaborate with Security on the internal incident response framework, leading blameless post-mortems and driving long-term corrective actions for system outages.. Act as the lead technical liaison for Workplace and HR on large-scale initiatives such as office buildouts, global connectivity standards, and Device Trust implementations.. Review and vet architecture designs for Okta workflows, MDM policy changes, and network security configurations to ensure they scale.. Manage relationships and negotiate contracts with critical SaaS vendors and ISPs to ensure best-in-class service and redundancy.. Direct management and mentorship of the engineering staff, focusing on career growth and technical standards.. Bachelor's degree in computer science or equivalent with 8+ years of relevant experience in IT Engineering, with at least 3 years in a formal leadership/management role.. Proven experience in a 100% cloud-native environment with zero on-prem footprint.. Expert-level experience managing Okta as an IdP (SAML, SCIM, OIDC, and Workflows) and knowledge of administering Google Workspace and Microsoft O365.. Deep knowledge of MDM systems (e.g., Jamf and Intune) and modern networking/physical security stacks (e.g., Meraki, Verkada).. Solid understanding of automation and scripting (e.g., Python, Bash, APIs) to evaluate engineering designs.. Exceptional ability to document and author high-level technical strategies and departmental SOPs.. Strong verbal and written communication with the ability to influence cross-functional stakeholders.. Experience in a fast-paced SaaS company or high-growth startup is highly desirable. Ability to work well both independently and in teams, with extreme attention to detail.. Pay range:. $135K - $165K. Flexible time off. 401k to help you save for the future. Generous medical, dental, and vision coverage for full-time employees and their dependents. A parental leave program that includes options for a paid night nurse, and a gradual return to work. Infertility/assisted reproductive services benefit. Employee referral bonuses to encourage the addition of great new people to the team. Snacks and beverages in the Office, along with fun events to celebrate. Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military