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Trust & Safety Specialist - (International) at Kasa Living. Location Information: United States. Kasa is a hospitality company that unleashes the potential of livable space for our guests and landlord partners.. Kasa is the next generation of hospitality. To business and leisure travelers, we are purveyors of stylish, high-end apartment living for short-term and long-term stays. To landlords, we are trusted and reliable partners, helping to manage yield and increase operating income in new developments and in existing buildings.. We're a relatively small team, but cover a wide reach. We currently offer Kasas in 20+ markets, including across California and Texas, Chicago, the NYC metro area, Charlotte, Atlanta, Philadelphia, Seattle, Phoenix, Greenville, St. Louis, and are entering new markets each month.. We're looking for passionate high performers to join our growing team. . Investigate reported violations of house rules.. Coordinate cross-functional incident response.. Provide a resolution to escalated or potentially harmful situations.. Assist in prevention and detection of future risks.. Respond to inbound customer contacts and urgent incident types.. Monitor in-unit technology and proactively contact community members violating house rules.. Provide empathetic and caring support for community members with negative experiences.. Conduct thorough investigations analyzing data from sensors and gathering statements.. Utilize critical thinking, emotional intelligence, and creative problem-solving skills.. Coordinate with cross-functional partners to manage and resolve risky situations.. Identify and communicate potential risks for internal escalation.. Evaluate existing processes and contribute to development of best practices for the program.. 3+ years of experience in a customer-facing Trust & Safety role.. 3+ years of experience in conducting investigations and handling high-priority issues.. Knowledge and experience managing cross-functional incident response efforts.. Expertise in active listening and clear communication.. Sound judgment and problem-solving skills with minimal oversight.. Expertise in de-escalation techniques and victim advocacy.. Willingness to work off-hours, including weekends and holidays.. Remote work flexibility.. Competitive salary.. Wi-fi stipend and home office stipend for full-time roles.