We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

Customer Success Manager at Outreach. Location Information: United States. Make Your Team a Revenue-Driving Machine.. Outreach, the leading Enterprise ready Sales Engagement Platform, accelerates revenue growth by optimizing every interaction throughout the customer lifecycle. The platform manages all customer interactions across email, voice and social, and leverages machine learning to guide reps to take the right actions.. Thousands of customers, including Cloudera, Glassdoor, Pandora, and Zillow, rely on Outreach to drive predictable and measurable growth, increase efficiency and effectiveness of customer-facing teams, and improve visibility into sales activity and performance.. Apply successes, best practices, and learnings from the experiences of Outreach customers to consulting with other customers.. Partner with and influence key stakeholders on how best to achieve customer goals, removing roadblocks where necessary, ranging from product adoption, prioritization, or technical issues.. Tailor communications to the audience by contextualizing customer data and positioning return on investment and the overall strategy.. Champion the development and follow through on Value Plans for accounts across the book of business, including vetting alignment with clients.. Complete activities in the Outreach Operating Rhythm for customers to ensure satisfaction, engagement, and value from the platform.. Identify risks or barriers to client health, and provide targeted mitigation strategies to improve client outcomes.. Connect internal teams to maximize the customer experience – Product, Professional Services, Support, Sales, Marketing, and Leadership.. Prioritize multiple projects, managing several internal and external stakeholders with varying priorities.. Stay abreast of sales and revenue trends to increase industry credibility.. Partner with Account Executives in renewals and expansion, enabling value driving programs while GRAE leads commercial conversations.. Bachelor’s degree in a related field, or equivalent work experience.. Minimum of 5 years of Customer Success Management, Account Management, or related experience in SaaS.. Proven experience in growing/maintaining a book of 20-40 clients through driving adoption of tools.. Domain knowledge in sales processes, sales execution, or go-to-market strategies.. Strong strategic and critical thinking skills.. Effective problem-solving skills.. Effective time management and prioritization skills.. Ability to synthesize data from multiple sources to make decisions.. Self-starter with a high sense of initiative.. Effective active listening skills.. Strong emotional intelligence and empathy.. Ability to build effective relationships.. Strong communication skills, both verbal and written.. Ability to set realistic goals and drive to outcomes.. Ability to navigate complex networks within an organization and strong business acumen.. Pay range:. $115K - $140K. Flexible time off. 401k to help you save for the future. Generous medical, dental, and vision coverage for full-time employees and their dependents. Parental leave program with options for a paid night nurse and gradual return to work. Infertility/assisted reproductive services benefit. Employee referral bonuses. Snacks and beverages in the Office, along with fun events. Diversity and inclusion programs that promote various employee resource groups