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Manager, Customer Support at Bloomerang. Location Information: United States. Bloomerang helps nonprofits deliver a better giving experience so they can raise more funds and create lasting change.. Own daily and weekly performance across support channels (email, chat, phone), including wait times, backlog, resolution quality, and customer sentiment. Actively manage capacity, volume, and priorities—anticipating issues before they show up in dashboards. Ensure customers receive clear, accurate, and empathetic support, even during high-volume or high-stress periods. Use data to identify and effectively communicate trends, risks, and opportunities—not just report on them. Lead, coach, and develop a team of Support Specialists with a strong focus on accountability, growth, and confidence. Set clear expectations and follow through—recognizing great work and addressing gaps early. Foster a culture of ownership, curiosity, and customer empathy. Partner closely with Support Operations, Enablement, and Knowledge teams to effectively adopt and improve AI-assisted support. Reinforce high-quality workflows that balance speed, accuracy, and customer experience. Help translate customer pain into actionable feedback—without noise or exaggeration. Communicate clearly and confidently with stakeholders at multiple levels. 3+ years of experience managing teams within a customer support environment. Proven leadership skills with a track record of driving both performance and engagement. Passion for coaching and mentoring early-career professionals. Clear, confident communicator. Experience supporting SaaS products (Nice to Have). Exposure to AI-powered support tools or automation (Nice to Have). Comfort partnering cross-functionally with Product, Engineering, and other customer facing teams (Nice to Have). Experience leading through change or growth (Nice to Have). Pay range:. $53K - $80K. Access to generous health, vision, and dental insurance. HealthiestYou healthcare service offering 24/7 doctor access. Competitive PTO package including 20 PTO days, 3 flex days, 4 volunteer days, 12 paid holidays, and paid parental leave. 401k match. Equipment provided for success. Salary range of $53,500 - $80,000 with potential for a discretionary bonus