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Customer Support Specialist at Bloomerang. Location Information: United States. Bloomerang helps nonprofits deliver a better giving experience so they can raise more funds and create lasting change.. Apply and demonstrate basic product knowledge while adhering to standard operating procedures to resolve customer issues. Demonstrate support for Support initiatives with stakeholders and promptly responds to questions and resolves issues via written, verbal, and electronic communication. Carry your own weight in ticket volume (approximately 25 interactions per day).. Assist customers with the Bloomerang software.. Ensure proper software utilization by each customer.. Conduct new customer implementations and training.. Develop and deliver training webinars to both customers and internal employees.. Write and create help documents and videos.. Assist with general software quality assurance and testing.. Provide software design and functionality feedback to the Product Development team.. Ability to apply product knowledge obtained in new hire training and daily activities, support procedures and policies. Problem tracking skills to determine trends or patterns to client system problems.. A background in providing top-notch customer service.. Superb written and verbal communication.. The ability to solve problems quickly.. Keen troubleshooting ability, and general comfort with computers and software technology.. Pay range:. $18 - $22p/h. Generous health, vision, and dental insurance options. Access to HealthiestYou healthcare service. Competitive PTO package with 20 PTO days, 3 flex days, 4 optional volunteer days, 12 paid holidays, and paid parental leave. 401k match. All necessary equipment provided