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Account Partner, Professional Services at PagerDuty. Location Information: United States. PagerDuty is the leading digital operations management platform for businesses. Our SaaS-based solution empowers over 10,000 small, mid-size and enterprise global customers such as Comcast, eHarmony, Slack and Lululemon with the insight to intelligently respond to critical disruptions for exceptional customer experience. PagerDuty was founded to deliver a new and innovative approach to increase business response and efficiency. When brand reputation depends on customer satisfaction, PagerDuty arms businesses with the insight to proactively manage incidents and events that may impact customers across their IT environment. We were recently included in the 2017 Deloitte Technology Fast 500, Inc. 500 and Forbes Cloud 100 lists. . Architect and execute multi-threaded Professional Services strategies within strategic and enterprise accounts.. Consistently meet or exceed services bookings, attach-rate, and consumption targets.. Lead discovery to map business-critical pains to differentiated service offerings.. Deliver compelling value narratives tailored to C-level and VP stakeholders.. Co-architect account strategies with Account Executives, CSMs, and Solutions Engineers.. Position services as strategic enablers across various service domains.. Drive adoption and quantifiable business impact influencing customer renewal and expansion.. Partner with Delivery leadership to architect, price, and resource engagements.. Ensure seamless handoffs while maintaining commercial ownership.. Maintain accurate opportunity data, multi-quarter close plans, and forecasts in CRM.. Monitor engagement health and drive timely services utilization, renewal readiness, and expansion motions.. Provide strategic feedback to Product and Delivery teams.. Partner with Sales, Customer Success, Solutions Engineering, Product, and Marketing.. Facilitate executive workshops and strategic roadmap sessions.. 8+ years in Professional Services sales, solutions consulting, or services leadership within SaaS or enterprise software.. Demonstrated success defining go-to-market strategies and building service offerings.. Deep expertise in consultative selling and complex deal orchestration.. Strong strategic and analytical skills.. Proven ability to mentor, enable, and scale teams.. Executive presence and communication skills.. Rigorous operational discipline with expertise in sales methodologies (MEDDICC/MEDDPICC).. Technical fluency in translating incident response, AIOps, and automation concepts.. Pay range:. $156K - $184K. Competitive salary. Comprehensive benefits package. Flexible work arrangements. Company equity. ESPP (Employee Stock Purchase Program). Retirement or pension plan. Generous paid vacation time. Paid holidays and sick leave. Dutonian Wellness Days & HibernationDuty. Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent. Paid volunteer time off: 20 hours per year. Company-wide hack weeks. Mental wellness programs