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Senior Sales Strategy and Operations Analyst at PagerDuty. Location Information: United States. PagerDuty is the leading digital operations management platform for businesses. Our SaaS-based solution empowers over 10,000 small, mid-size and enterprise global customers such as Comcast, eHarmony, Slack and Lululemon with the insight to intelligently respond to critical disruptions for exceptional customer experience. PagerDuty was founded to deliver a new and innovative approach to increase business response and efficiency. When brand reputation depends on customer satisfaction, PagerDuty arms businesses with the insight to proactively manage incidents and events that may impact customers across their IT environment. We were recently included in the 2017 Deloitte Technology Fast 500, Inc. 500 and Forbes Cloud 100 lists. . Manage daily operational requests from commercial sales teams, including territory management, account assignments, and rep coverage optimization. Serve as a strategic business partner to the AVP of Commercial Sales. Serve as primary point of contact for commercial teams on operational needs and process questions. Support weekly/monthly forecasting processes and pipeline reviews. Build and implement scalable processes for commercial teams. Identify operational inefficiencies and design solutions to improve team productivity. Partner with Finance, IT and other peers on cross functional projects. Document and maintain standard operating procedures for commercial sales operations. Respond to ad-hoc data requests from sales leadership and reps. Maintain and update Salesforce dashboards and reports. Partner with analytics teams to identify best sources of truth for key metrics. Conduct analysis on customer accounts. Ensure data integrity across Salesforce, Tableau, and other sales tools. Troubleshoot reporting discrepancies. 3-5 years of experience in sales operations, revenue operations, or strategy & operations. Strong proficiency in Salesforce (reports, dashboards, data management). Advanced Excel/Google Sheets skills and experience with data analysis. Proven ability to build scalable processes and drive operational improvements. Excellent communication skills and ability to partner cross-functionally. Comfortable working independently in a matrix organization. Self-starter with strong project management capabilities. Experience with Tableau or similar BI tools or SQL skill (Preferred). Background supporting commercial/mid-market sales teams (Preferred). Familiarity with BDR/SDR operations and lead routing (Preferred). Experience in SaaS or technology sales environment (Preferred). Pay range:. $99K - $149K. Competitive salary. Comprehensive benefits package. Flexible work arrangements. Company equity. ESPP (Employee Stock Purchase Program). Retirement or pension plan. Generous paid vacation time. Paid holidays and sick leave. Dutonian Wellness Days & HibernationDuty. Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent. Paid volunteer time off: 20 hours per year. Company-wide hack weeks. Mental wellness programs