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Account Manager, Commercial at Outreach. Location Information: United States. Make Your Team a Revenue-Driving Machine.. Outreach, the leading Enterprise ready Sales Engagement Platform, accelerates revenue growth by optimizing every interaction throughout the customer lifecycle. The platform manages all customer interactions across email, voice and social, and leverages machine learning to guide reps to take the right actions.. Thousands of customers, including Cloudera, Glassdoor, Pandora, and Zillow, rely on Outreach to drive predictable and measurable growth, increase efficiency and effectiveness of customer-facing teams, and improve visibility into sales activity and performance.. Manage a high volume of accounts with proactive engagement to drive customer value and adoption.. Develop and build territory strategy plans using multiple data points from various sources to drive adoption, utilization, and customer sentiment.. Manage the renewal, expansion, and cross-sell attachment of current Outreach customers at high rates to protect revenue retention.. Build partnerships with customers to realize value, adoption, and business process optimization of the Outreach platform.. Apply successes, best practices, and learnings from experiences of Outreach customers to other customers.. Partner with and influence key stakeholders on how best to achieve customer goals, removing roadblocks where necessary.. Apply basic technical proficiency to troubleshoot issues independently and collaborate with technical teams as needed.. Engage with operations teams and multi-thread within accounts to reach key decision makers.. Support the onboarding process by coordinating internal resources and aligning with clients to ensure seamless implementation.. Update and manage systems of record, ensuring data accuracy for effective client relationship management.. Identify risks or barriers to client health, providing targeted mitigation strategies.. Forecast renewals and expansion pipeline with high accuracy using Outreach’s forecast methodology.. Act as the primary point of contact for customers, assisting with product training, strategic guidance, and best practices.. Prioritize multiple projects, managing several stakeholders with varying priorities.. Stay abreast of sales and revenue trends to enhance credibility in the industry.. Perform other duties as assigned.. Bachelor's degree in a relevant field or equivalent work experience.. At least two years of sales lifecycle management, account management, or customer success experience, preferably in a SaaS environment.. Ability to navigate complex networks within an organization.. Strong business acumen to drive transformation and customer outcomes.. Experience demonstrating value realization in a product, platform, or service.. Negotiation skills.. Project management skills.. Effective problem-solving skills.. Effective time management and prioritization skills.. Ability to synthesize data from multiple sources to make informed decisions.. Deep understanding of sales operations, strategies, methodologies, and KPIs.. Knowledge of various sales methodologies to apply them to customer usage of the Outreach platform.. Ability to influence decisions without direct authority.. Strong financial acumen to showcase metrics and potential ROI.. Ability to manage and navigate complex renewals and expansions sales cycles up to 4 months.. Ability to build and cultivate strong, trusting relationships and partnerships internally and externally.. Effective written and verbal communication skills with tailored messaging for the audience.. Effective active listening skills with a desire to understand.. Executive presence, strong interpersonal skills, strong emotional intelligence and empathy.. Team player with a high sense of drive and initiative.. Pay range:. $120K - $165K. Flexible time off. 401k plans. Generous medical, dental, and vision coverage. Parental leave program. Infertility/assisted reproductive services benefit. Employee referral bonuses. Snacks and beverages in the office. Diversity and inclusion programs