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IT Support Analyst at Outreach. Location Information: United States. Make Your Team a Revenue-Driving Machine.. Outreach, the leading Enterprise ready Sales Engagement Platform, accelerates revenue growth by optimizing every interaction throughout the customer lifecycle. The platform manages all customer interactions across email, voice and social, and leverages machine learning to guide reps to take the right actions.. Thousands of customers, including Cloudera, Glassdoor, Pandora, and Zillow, rely on Outreach to drive predictable and measurable growth, increase efficiency and effectiveness of customer-facing teams, and improve visibility into sales activity and performance.. Owning the Tier I service desk queue and properly receiving, prioritizing, documenting, and actively resolving end user service requests. Answering queries and addressing system and user issues in a timely and professional manner at the Tier 1 level. Escalating Tier 2 and Tier 3 issues effectively. Owning and maintaining IT hardware and logistics. Assisting the IT Department in various projects and tasks when needed. Being onsite at the corporate office for a minimum of 3 days per week. Must have 1-2 years prior experience in a customer service role. Must have general IT experience with Windows and Mac Operating Systems and hardware. Experience supporting customers remotely and in person. Strong time management and organizational skills. Strong business writing/oration skills. Prior experience in a Tier I IT support role is a strong plus. Shipping/Receiving experience is a strong plus. Pay range:. $50K - $60K. Incentive compensation. Bonus. Restricted stock units. Benefits