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Fulfillment Operations Manager at Nutrafol. Location Information: United States. Hair wellness from within.. We’re a growing company. Everything we do, we do to help people grow. Our mission is to be a partner in progress on each unique journey to hair wellness. We provide personalized, natural solutions for healthy hair growth and connect people with doctors who care about hair. We challenge existing treatments and methodologies to continue to advance the frontier of hair science. As we help our customers grow, we grow too- through diversity & inclusion, teamwork & collaboration, and through empowering ourselves and others with our passion for wellness and innovation.. Support Operations Leadership in 360 day-to-day operations and project management. Responsible for oversight and implementation of operations related initiatives. Serve as liaison between operations department and external partners, reporting back necessary information to leadership team. Lead and manage direct reports, providing guidance, coaching, and support. Review and improve all internal processes and communicate SOPs to all stakeholders quarterly. Proactively identify and mitigate operational risks. Oversee and report weekly, monthly, quarterly, and annual metrics. Own carrier network performance, including monitoring service levels, cost, delivery SLAs, and supporting carrier optimization initiatives. Support retail operations and fulfillment execution, ensuring accurate inventory flow and compliant order processing. Drive analytics and insights across operations. Bachelor’s degree in Supply Chain, Operations, or similar field. 4-6 years experience in operations management within a manufacturing environment. 1-2 years of managerial experience. Operational Management Systems and 3PL experience. Knowledge of eCommerce business model and proficiency in Magento, Skubana, and Salesforce. Strong organizational, time management, communication, process orientation, and problem-solving skills. In-state and out-of-state traveling required for audits and 3PL visits. Flexible mindset for potential weekend and late night coverage. Experience in analysis and documentation of functional requirements for ecommerce projects. Ability to manage several projects under tight deadlines. Pay range:. $95K - $110K. Fully remote work experience. Comprehensive medical, dental, and vision package, including FSA program. 401K with employer match. Quarterly Bonus Program. Flexible PTO. Two company-wide wellness breaks every day. Free lunch every Tuesday and Thursday via Seamless/Grubhub. Monthly wellness stipend. Monthly internet stipend. Monthly cell phone stipend. Annual learning and development stipend. Free meditation app membership (Headspace). Free Nutrafol subscription. Pet insurance discounts and benefits