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Head of Design, Unified Service Platform at Gusto. Location Information: United States. The all-in-one people platform serving 100,000+ small businesses with payroll, benefits, and so much more.. Lead, coach, and grow a team of three designers managing their development and performance.. Own design direction and quality across the Unified Service Platform (USP).. Stay hands-on with high-leverage design work, reducing hands-on time as the team grows.. Represent design on the USP quartet, co-leading product direction with cross-functional leaders.. Set the standard for AI-native service design, managing trust, uncertainty, and AI-human handoffs.. Guide service design end-to-end through journey mapping, blueprinting, and operational handoffs.. Champion AI-native design practices within the team, utilizing AI-native tools.. Partner on hiring and team building as the team grows.. Experience managing and growing product designers and building healthy team culture.. Design leadership in ambiguous contexts, setting direction and high craft standards.. AI-product judgment, having shipped AI-mediated experiences that address uncertainty and human override.. Service design depth with real journey mapping and blueprinting on two-sided products.. Hands-on AI fluency, using AI-native tools to enhance design work.. 12+ years of design experience, including 5+ years managing designers, with experience in a B2B SaaS environment.. Pay range:. $204K - $280K. Competitive base pay, benefits, and equity (RSUs).. Strong emphasis on equity-based compensation providing ownership in Gusto.