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Wedding Concierge at Minted. Location Information: United States. Minted is a lifestyle brand and design marketplace connecting you with the world’s best artists to create something one of a kind. Minted crowdsources graphic design and artwork from a global community of independent artists and sells these as products addressing the $10 billion stationery market, $48 billion art market, and $100 billion home decor market. . Host 30-minute consultations to help customers personalize their design choices and generate revenue. Actively support revenue growth by leveraging soft sales strategies and tactics. Upsell and cross-sell during all consultations. Serve as dedicated customer advocate and brand ambassador. Answer questions about Minted’s full suite of products and services. Collaborate with cross-functional teams when needed. Document customer interactions in CRM. Use support tools and training to ensure customer satisfaction. Identify opportunities for improving the customer experience and share with leadership. Attain the highest quality possible, accountable for Quality and Productivity KPIs. Perform additional duties and projects as assigned by management. Confidently guide customers through Minted’s product and service offerings. Personable and engaging, building relationships with customers. Able to take direction and learn new procedures quickly. Open to feedback for continuous improvement. Technologically adept; familiarity with eCommerce a plus. Able to meet flexible/variable hour schedule including weekends. Strong sales orientation. Calm, professional working environment. Excellent written and verbal communication skills. High attention to detail, organized, and able to follow through. Experience with Salesforce or other CRM software a plus. Bachelor’s degree or equivalent work experience. 2+ years of experience working with customers, preferably at a premium brand. Sales, concierge, or account management experience required. Pay range:. $20.40 - $29.18p/h. Medical, Dental, and Vision Benefits. Employer-Funded Health Savings Account. 10 Paid Holidays. Paid Time Off and Sick Leave. Paid Parental Leave. Monthly Gym/Wellness Reimbursement. 401(k) retirement savings plan. Employer-Funded Commuter Benefits. Employee Discount. Friends and Family Discount