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Manager, Customer Operations (Revenue Operations) at Outreach. Location Information: United States. Make Your Team a Revenue-Driving Machine.. Outreach, the leading Enterprise ready Sales Engagement Platform, accelerates revenue growth by optimizing every interaction throughout the customer lifecycle. The platform manages all customer interactions across email, voice and social, and leverages machine learning to guide reps to take the right actions.. Thousands of customers, including Cloudera, Glassdoor, Pandora, and Zillow, rely on Outreach to drive predictable and measurable growth, increase efficiency and effectiveness of customer-facing teams, and improve visibility into sales activity and performance.. Design and optimize customer-centric processes for continuous improvement.. Support organizational change by rolling out new processes and systems and supervise adoption.. Analyze trends using data from customers, individuals, and systems to provide insights.. Identify gaps and promote process and design improvements using data analysis.. Leverage AI to drive retention and expansion, designing workflows to catch churn risks and spot opportunities.. Manage customer lifecycle programs, improving onboarding, adoption, renewal, and growth processes.. Run weekly renewal forecast in collaboration with Customer Success leadership.. Develop digital and tech-touch strategies for customer engagement across broad audiences.. Lead and grow a team, ensuring clear communication from top to bottom.. Use customer data to drive action through health scoring and early-warning metrics.. Collaborate with Customer Success, Product, and Revenue leadership to translate insight into actionable pipeline.. 5+ years of experience in Customer Success or Account Management.. 5+ years of experience in Customer Operations or Revenue Operations, with at least 2 years in people leadership.. Experience in implementing AI or automation in a customer-facing setting.. Strong analytical skills with a focus on measuring impact of processes and programs.. Experience with complex software and fluency with tools like Salesforce and Outreach.. Excellent communication skills and ability to prioritize in a fast-paced environment.. Bachelor's degree or equivalent experience.. Pay range:. $120K - $155K. Flexible time off. 401k plan. Generous medical, dental, and vision coverage for full-time employees and dependents. Parental leave program with paid night nurse options and gradual return to work. Infertility/assisted reproductive services benefit. Employee referral bonuses. Office snacks and beverages and fun celebratory events. Diversity and inclusion programs supporting various employee resource groups