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Member Support Representative Tier 2 (Part-Time) at Foodsmart. Location Information: United States. Foodsmart is the largest telehealth network of registered dietitians in the country with a mission to make eating well simple.. Provide live support for incoming calls directly from members seeking guidance with understanding services, eligibility, and benefits.. Handle core member inquiries and elevated technical troubleshooting.. Liaise directly with providers and support operational projects.. Demonstrate urgency in finding resolutions and maintain high standards of accountability.. Empathetically and patiently interact with members and providers.. Document interactions and resolutions for seamless follow-up.. Ensure member records are accurate and complete.. Multitask to verify eligibility and communicate information during live calls.. Field questions about telenutrition and match members with dietitians.. Assist with troubleshooting platform and account issues, providing basic tech support.. Address questions related to food delivery and grocery ordering.. Collaborate with peers and internal groups for problem solving.. Strong communication skills, both oral and written.. Ability to manage multiple tasks and meet deadlines.. Resilience and adaptability to workflow changes.. Experience in solving complex problems requiring critical thinking.. Motivated independently and able to work in teams.. Detail-oriented, committed to accuracy and complete resolutions.. Experience working in a support role, in-person or on live calls.. Ability to communicate complex information concisely in writing.. Experience handling sensitive and protected information, familiar with HIPAA.. Reliable internet with minimum speeds of 100 Mbps download and 20 Mbps upload.. Availability for shifts ending at 8:30 PM PST, Monday-Friday.. Pay range:. $20.68 - $24p/h. Remote-first company. Flexible & remote location. Engaging, collaborative team