We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

SOC Support Specialist- Pacific or MountainTime Zone, Weekend Shift at Huntress. Location Information: United States. Managed endpoint protection, detection and response for the 99% who need it most.. Provide exceptional customer support via phone, email, and chat for Huntress incident reports, escalations, and SIEM-related questions.. Ensure partner understanding by breaking down complex SOC concepts, log data, and product behavior into digestible, actionable guidance.. Lead calls with partners for high-severity or complex incidents, facilitating clear communication, documenting decisions, and aligning on next steps.. Collaborate effectively with Product Support, Security Operations Center, and other internal teams to clarify detection coverage, data gaps, and product behavior, then relay updates back to partners.. Troubleshoot product issues and provide support for other product-related requests as needed.. Advocate for partner needs and provide feedback to the relevant internal teams.. Address partner security concerns with timely and informative responses.. Contribute to the development of knowledge base articles, macros, and internal runbooks based on real ticket patterns to improve consistency and efficiency across the team.. Use AI tools in day-to-day work to summarize tickets, sharpen partner communications, and improve documentation with good judgment and human review.. Must be able to work Tuesday through Saturday.. Demonstrated passion for cybersecurity, especially around identity compromise, phishing, incident response, and endpoint security, with a commitment to continuous learning.. Exceptional written and verbal communication skills.. Ability to remain calm, empathetic, and solution-focused during high-pressure situations.. Interest in developing incident management / incident commander skills.. Comfortable facilitating group discussions during high-pressure situations.. Strong ability to prioritize and manage a dynamic ticket queue.. Enthusiasm for working collaboratively across teams.. Embraces change and excels in evolving environments.. Pay range:. $50K - $65K. 100% remote work environment since our founding in 2015.. Generous paid time off policy, including vacation, sick time, and paid holidays.. 12 weeks of paid parental leave.. Highly competitive and comprehensive medical, dental, and vision benefits plans.. 401(k) with a 5% contribution regardless of employee contribution.. Life and Disability insurance plans.. Stock options for all full-time employees.. One-time $500 reimbursement for building/upgrading home office.. Annual allowance for education and professional development assistance.. $75 USD/month digital reimbursement.. Access to the BetterUp platform for coaching, personal, and professional growth.