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Systems Operations Support Analyst at Hungryroot. Location Information: United States. Hungryroot is the online grocery service that makes healthy eating easy and personal.. Serve as the primary on-call resource to monitor and maintain the health of our fulfillment operations platform and related integrations during scheduled off-hours. Monitor the health of fulfillment systems, integrations, and operational workflows during scheduled on-call hours. Respond to production alerts and operational support requests with urgency. Identify, triage, troubleshoot, and resolve production issues using established runbooks. Investigate issues across application logs, databases, APIs, and code to determine root cause. Perform debugging and log analysis to quickly isolate failures. Document findings and resolutions to improve future incident response. Independently resolve low-to-medium complexity incidents. Escalate high-severity issues to the Sr. Manager of Fulfillment Systems when appropriate. Develop and maintain small Python scripts and automation tools. Support low-risk enhancements and bug fixes within fulfillment applications. Perform routine system maintenance, cleanup, and technical debt work. Improve operational runbooks and support documentation. Identify recurring operational issues and recommend long-term fixes. Partner with engineering teams to improve system reliability and monitoring. 2+ years of experience in software engineering or systems support (WMS/OMS etc). Experience supporting fulfillment, warehouse, & supply chain systems and processes. Intermediate Python proficiency. Intermediate SQL skills for investigation and data analysis. Experience working with JSON APIs. Experience troubleshooting production applications. Ability to investigate issues using logs, databases, and application code. Strong analytical and critical-thinking skills. Excellent written and verbal English communication. Experience using Jira, Confluence, or similar collaboration tools. Pay range:. $85K - $100K. Remote-first: work from home, work from our NYC office, work from anywhere in the U.S. - you decide!. Equity. Unlimited vacation policy. Universal paid parental leave. Monthly Hungryroot credit for delicious, healthy groceries. Comprehensive health, vision, dental, and life insurance. 401k with Company Match. A work from home stipend to support your initial home-office setup