QMS Manager at Huntress

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QMS Manager at Huntress. Location Information: United States. Managed endpoint protection, detection and response for the 99% who need it most.. Build and maintain the Security Quality Management System across agentic investigations and human-led investigations.. Establish sampling methodologies, review cadences, quality standards, and validation criteria for decisions, workflows, escalations, and remediations.. Independently review agentic investigation outcomes and compare agentic decisions with expert analyst outcomes to establish trusted human baselines.. Monitor decision quality, workflow effectiveness, behavioral drift, and recurring failure patterns, escalating significant risks before they affect customers.. Produce quality scorecards and reporting that explain accuracy, trends, confidence intervals, and operational impact to leadership and stakeholders.. Lead root-cause analysis and corrective-action validation, then turn findings into practical improvements with Analysis, Product, Engineering, and Security Operations.. Use AI tools to work faster and smarter on everyday analysis, reporting, and synthesis while applying sound judgment to validate outputs.. 5+ years of experience building or managing quality, governance, operational excellence, or control programs, ideally in a security operations environment.. Experience managing people, setting clear expectations, coaching performance, and building team capability.. Security operations background and understanding of how SOC investigations, analyst decisions, escalations, and remediation outcomes fit together.. Ability to design meaningful quality measurements, sampling approaches, review processes, and reporting.. Comfortable building a program from scratch, defining practical standards, and improving them as systems, workflows, and operational needs change.. Ability to communicate findings directly and constructively, maintain independence in assessments, and turn quality risks into clear corrective actions.. Experience using AI tools to improve day-to-day analysis and reporting while checking outputs carefully.. Pay range:. $185K - $200K. 100% remote work environment. Generous paid time off policy, including vacation, sick time, and paid holidays. 12 weeks of paid parental leave. Highly competitive and comprehensive medical, dental, and vision benefits plans. 401(k) with a 5% contribution regardless of employee contribution. Life and Disability insurance plans. Stock options for all full-time employees. One-time $500 reimbursement for building/upgrading home office. Annual allowance for education and professional development assistance. $75 USD/month digital reimbursement. Access to the BetterUp platform for coaching, personal, and professional growth