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Client Success Manager at Foodsmart. Location Information: United States. Foodsmart is the largest telehealth network of registered dietitians in the country with a mission to make eating well simple.. Build and maintain strong working relationships with relevant client stakeholders while owning day-to-day operational and program leadership relationships across a defined portfolio of accounts.. Serve as the primary point of contact for operational needs, strategic initiatives, and service delivery.. Ensure consistent program execution and proactively address service issues to maintain high client satisfaction.. Participate in and lead regular client check-ins, business reviews, and strategic planning sessions.. Execute established account management standards and processes with precision and consistency.. Respond quickly to client-raised issues, triaging and resolving execution-based problems.. Track and manage open action items, deliverables, and timelines.. Provide customer success and day-to-day support in partnership with Account Executive for complex accounts.. Maintain accurate account documentation, meeting notes, and activity logs in CRM systems.. Coordinate with Product, Engineering, Finance, Sales, and Clinical Operations teams on implementation needs.. Partner closely with Account Executives to develop and execute account strategies.. Lead client-specific program improvements and initiatives.. Prepare and deliver client-facing reporting and materials.. Monitor key program metrics.. Identify and address performance gaps or at-risk accounts proactively.. Lead delivery of marketing campaigns that drive member enrollment and engagement.. 2-5+ years of experience in account management, client services, or healthcare consulting.. Strong organizational skills with a track record of managing multiple accounts or workstreams simultaneously.. Excellent communication and interpersonal skills.. Data-driven mindset with experience analyzing clinical outcomes, marketing data, and campaign performance.. Proficiency with CRM platforms (Salesforce or equivalent).. Experience with food-as-medicine programs, nutrition benefits, SDOH interventions, telehealth, wellness, or related health services.. Familiarity with health plan operations and lines of business (Medicare Advantage, Managed Medicaid, Commercial).. Experience working directly with marketing agencies or internal marketing teams on campaign development.. Experience in a startup or small company environment.. Understanding of complex contracting and provider agreements within health plans and health systems.. Bachelor's degree in business, public health, nutrition, healthcare administration, or a related field.. Pay range:. $90K - $130K. Remote-First Company. Unlimited PTO. Flexible & remote location. Healthcare Coverage (Medical, Dental, Vision). 401k & bonus. Registered Dietitian Sessions