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Senior Professional Services Consultant at Outreach. Location Information: United States. Make Your Team a Revenue-Driving Machine.. Outreach, the leading Enterprise ready Sales Engagement Platform, accelerates revenue growth by optimizing every interaction throughout the customer lifecycle. The platform manages all customer interactions across email, voice and social, and leverages machine learning to guide reps to take the right actions.. Thousands of customers, including Cloudera, Glassdoor, Pandora, and Zillow, rely on Outreach to drive predictable and measurable growth, increase efficiency and effectiveness of customer-facing teams, and improve visibility into sales activity and performance.. Serve as the primary point of contact for customers through onboarding and implementation.. Deliver implementations on time, keeping customer teams up and running against agreed milestones.. Own delivery of Outreach's AI Agents — Research Agent, Revenue Agent, Personalization Agent, Deal Agent, and Meeting Prep Agent — from configuration and prompt engineering through adoption.. Demonstrate project management excellence, including keeping stakeholders on track, staying within budget and margin, managing risk, meeting milestones on time, and securing customer sign-off at project completion.. Drive successful platform adoption during and after go-live.. Support existing customers who purchase additional services post-launch, including managed services, optimizations, technical audits, and expansions.. Identify new opportunities for additional services and connect customers with the right teams to begin scoping.. Document and manage customer information so handoffs between teams and resources are seamless.. Own the post-launch handoff of customers to our Customer Success team.. Partner with Support, Product, and Engineering to capture customer feedback and see it through.. Contribute to defining and refining initiatives, methodologies, assets, and programs within Professional Services — including how AI is embedded into our delivery workflows.. 5+ years of experience in professional services, consulting, implementation, or a related field (e.g., customer success), acting as a strategic advisor to customers in a SaaS environment.. Proven track record of building trust and developing client relationships.. Experience with AI tools and techniques.. Bonus: Hands-on experience configuring, tuning, or piloting AI agents.. Drive initiatives with clear expectations, manage risk, and identify and adhere to project timelines.. Ability to communicate credibly at every level of a customer organization.. Proven self-starter with a history of improving processes and methodologies.. Ability to break down ambiguous problems into concrete, manageable components.. Technical aptitude with a track record of learning new tools and processes in a fast-paced environment.. Pay range:. $100K - $135K. Flexible time off. 401k. Generous medical, dental, and vision coverage for full-time employees and their dependents. A parental leave program that includes options for a paid night nurse, and a gradual return to work. Infertility/ assisted reproductive services benefit. Employee referral bonuses. Snacks and beverages in the Office. Diversity and inclusion programs that promote employee resource groups