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Senior Contracts and Legal Operations Manager at Outreach. Location Information: United States. Make Your Team a Revenue-Driving Machine.. Outreach, the leading Enterprise ready Sales Engagement Platform, accelerates revenue growth by optimizing every interaction throughout the customer lifecycle. The platform manages all customer interactions across email, voice and social, and leverages machine learning to guide reps to take the right actions.. Thousands of customers, including Cloudera, Glassdoor, Pandora, and Zillow, rely on Outreach to drive predictable and measurable growth, increase efficiency and effectiveness of customer-facing teams, and improve visibility into sales activity and performance.. Provide independent coverage of Legal’s contracting queues during U.S. West Coast hours.. Triage incoming requests, provide practical guidance, and keep matters moving efficiently.. Negotiate commercial agreements including NDAs, MSAs, and Order Forms using Outreach templates.. Coordinate with attorneys on complex agreements, material deviations, and matters requiring legal judgement.. Support periods of increased volume, particularly at month-end and quarter-end.. Apply AI tools to improve intake, triage, and negotiation workflows.. Own and continuously improve contracting processes, templates, playbooks, and documentation.. Develop self-service documentation and enablement materials for Sales and other stakeholders.. Drive adoption and improvement of contracting processes across various cross-functional teams.. Enforce organizational contracting policies and procedures with sound judgement.. Identify and implement AI for process documentation and business self-service.. Serve as Legal’s operational partner for legal technology initiatives.. Work with Ironclad, Salesforce, and other tools.. Manage multiple concurrent workstreams and dependencies.. Keep the Senior Director, Legal informed of progress and opportunities to unblock work.. Deliver reporting that converts contract-repository data into business insights.. Incorporate AI into Legal systems to produce measurable process improvements.. Seven (7) or more years of relevant commercial contracts or legal operations experience, preferably including SaaS or enterprise technology.. Experience independently negotiating standardized commercial agreements.. Strong issue-spotting and escalation judgement.. Experience managing high-volume contract intake or legal queues.. Strong project management skills across multiple concurrent systems and processes.. Ability to connect workstreams to broader business goals and measurable outcomes.. Experience developing business-facing process documentation and enablement materials.. Excellent written and verbal communication, organization, accuracy, and professional judgment.. Experience with AI in contracting or legal operations.. Relevant paralegal, contracting, project management, privacy, or legal operations training or certification is helpful.. Experience with legal technology and business systems like Ironclad, Salesforce, etc.. Experience building or improving contract-repository reporting and analytics.. Background in SaaS commercial contracting and familiarity with subscription models and data processing agreements.. Pay range:. $120K - $135K. Flexible time off.. 401k plan.. Generous medical, dental, and vision coverage.. Parental leave program including paid night nurse option.. Infertility/assisted reproductive services benefit.. Employee referral bonuses.. Snacks and beverages in the Office.. Diversity and inclusion programs promoting employee resource groups.