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Member Support Representative (Temporary Part-Time) at Foodsmart. Location Information: United States. Foodsmart is the largest telehealth network of registered dietitians in the country with a mission to make eating well simple.. Serve as the first point of contact for all inbound member inquiries, greeting every caller empathetically and patiently.. Accurately document interactions and ongoing resolutions to ensure seamless follow-up.. Efficiently navigate internal FAQs, knowledge base documentation, and standard operating procedures (SOPs) to resolve member questions on the spot.. Ensure member records are accurate and complete.. Multitask using internal tools and resources to perform real-time eligibility checks while delivering clear, empathetic benefits guidance to members.. Field questions about the purpose and importance of Telenutrition.. Match our members with the right dietitian and find appointment times that fit into their lives.. Assist members with troubleshooting platform and account issues and provide basic technology troubleshooting help.. Serve as a resource to troubleshoot, explain, and manage patient inquiries regarding incentive offerings in partnership with internal teams and external vendors.. Maintain a high level of personal accountability when handling sensitive and protected information.. Collaborate with peers, leaders, and other internal groups to find accurate solutions to complex problems.. A strong communicator, both orally and in writing, that can adjust your communication style and preferences to fit various situations.. A disciplined self-motivator: Capable of staying focused, managing your time, and hitting productivity goals in a fully remote environment without direct, in-person supervision.. An active digital communicator: Proactive about reaching out to teammates and leadership via approved communication methods when you have questions or need support.. Able to manage multiple ongoing tasks without missing deadlines or cutoffs.. Resilient, and capable of quickly adapting to changes in workflows and processes, and able to pivot seamlessly when new information is provided.. Able to navigate knowledge bases and multiple systems simultaneously while staying engaged in communication on live calls.. Experienced in solving complex problems that require critical thinking and resource navigation.. Both independently motivated and team-minded, allowing you to manage your own time and tasks to hit your own goals while also supporting your peers and seeking help when needed.. Detail oriented and committed to providing accurate and complete resolutions, and willing to take ownership and responsibility for maintaining these standards.. Goal oriented and able to push yourself to meet both metric and quality goals.. Comfortable with both giving and receiving feedback, both between you and leadership and in a peer-to-peer capacity.. Reliable high speed internet access with minimum speeds of roughly 100 Mbps download and 20 Mbps upload.. Prior remote experience (Highly Preferred): 1+ years of experience working successfully in a dedicated work-from-home or hybrid call-center environment.. The ability to communicate complex information concisely in writing.. Experience working with sensitive and protected information, including PII and PHI, and a basic understanding of HIPAA.. A completely private, secure, and quiet workspace.. Availability to work between 9AM -5PM PST Monday-Friday. Availability until 8 PM PST a plus! Hours are subject to change based on business needs.. Pay range:. $20.68 - $24p/h. Remote-First Company. Flexible & remote location. Engaging, collaborative team