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Client Success Principal at Included Health. Location Information: United States. Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation.. Manage a portfolio of complex clients reselling the value of IH services and solutions while seeking opportunities to deepen partnerships.. Develop a deep understanding of client strategy, partnering with clients to define measurable goals and desired business outcomes.. Establish and maintain a Retention and Upsell Plan for each assigned client and engage internal partners to drive client health.. Consult with clients to align to IH Marketing Best Practices and partner with the IH Marketing team for member engagement strategy.. Resell the value of IH services, products and solutions and identify upsell opportunities.. Deliver recurrent business reviews demonstrating progress towards shared success measures and aligning results with client goals.. Conduct recurrent Partnership Connect meetings to cultivate professional relationships and trusted advisor status with client executives.. Understand and ensure client contractual commits and expectations are aligned to contract; serve as internal IH client advocate.. Negotiate price increases at renewal while seeking opportunities to expand IH services and offerings.. Mitigate churn risk and engage cross-functional business partners to advance client strategy and advocate for client within IH.. Maintain CS and CRM Platforms according to CS leadership expectations and client commitments.. Mentor CS colleagues and participate in special projects to improve CS effectiveness.. 7+ years client success experience serving mid to large enterprise clients.. Corporate experience in related industries including navigator, digital health point solution, carrier, consultant, or population health management firm.. Deep understanding of the employer benefit landscape and key stakeholders.. Executive level communication skills to deliver insights and manage difficult conversations.. Ability to work internally across functions to achieve client commitments and results.. Proven ability to analyze and interpret data to support value delivery for clients.. Solution focused, curious, lifelong learner, optimistic problem solver.. Ability to travel up to 25%.. Pay range:. $127K - $167K. Bonus. Equity. Remote-first culture. 401(k) savings plan through Fidelity. Comprehensive medical, vision, and dental coverage. Paid Time Off ("PTO") and Discretionary Time Off ("DTO"). 12 weeks of 100% Paid Parental leave. Family Building & Compassionate Leave: Fertility coverage, surrogacy/adoption coverage, and leave for failed treatments, adoption or pregnancies.. Work-From-Home reimbursement