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Member Support Representative (Part-Time) at Foodsmart. Location Information: United States. Foodsmart is the largest telehealth network of registered dietitians in the country with a mission to make eating well simple.. Serve as the first point of contact for all inbound member inquiries, greeting every caller empathetically and patiently.. Accurately document interactions and ongoing resolutions to ensure seamless follow-up.. Efficiently navigate internal FAQs, knowledge base documentation, and standard operating procedures to resolve member questions on the spot.. Ensure member records are accurate and complete.. Multitask using internal tools and resources to perform real-time eligibility checks while delivering clear, empathetic benefits guidance to members.. Field questions about the purpose and importance of Telenutrition.. Match members with the right dietitian and find appointment times that fit into their lives.. Assist members with troubleshooting platform and account issues and provide basic technology troubleshooting help.. Troubleshoot, explain, and manage patient inquiries regarding incentive offerings in partnership with internal teams and external vendors.. Maintain a high level of personal accountability when handling sensitive and protected information.. Collaborate with peers, leaders, and other internal groups to find accurate solutions to complex problems.. A strong communicator, both orally and in writing, capable of adjusting communication style to fit various situations.. A disciplined self-motivator, able to stay focused and manage time effectively in a remote environment.. An active digital communicator who is proactive about reaching out for support when needed.. Able to manage multiple tasks efficiently without missing deadlines.. Resilient and adaptable to changes in workflows and processes.. Experienced in solving complex problems requiring critical thinking and resource navigation.. Motivated both independently and team-minded, managing own time and supporting peers.. Detail oriented with a commitment to providing accurate and complete resolutions.. Goal oriented and able to meet both metric and quality goals.. Comfortable giving and receiving feedback.. Reliable high-speed internet access with minimum speeds of 100 Mbps download and 20 Mbps upload.. Prior remote experience in a remote or hybrid call-center environment is highly preferred.. Ability to communicate complex information concisely in writing.. Experience working with sensitive and protected information, with a basic understanding of HIPAA.. A private, secure, and quiet workspace.. Availability to work Monday through Friday from 2-8:30 PM PST.. Pay range:. $20.68 - $24p/h. Remote-First Company. Flexible & remote location. Engaging, collaborative team