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Member Support Specialist, Escalations & Grievances at Foodsmart. Location Information: United States. Foodsmart is the largest telehealth network of registered dietitians in the country with a mission to make eating well simple.. Own and resolve high-priority, complex, or sensitive member escalations end-to-end.. Own all escalations and grievances relating to RDs end-to-end and collaborate with the Clinical Operations team.. Investigate RD reports of member behavior and safety concerns.. Serve as the “last line” point of contact for unresolved member concerns.. Investigate escalated or complex member and internal requests relating to member profile and food benefit issues.. Ensure timely, compliant, and well-documented resolution of all escalations.. Communicate professionally and clearly with health plans, providers, and external partners.. Adapt communication style based on audience.. Translate complex issues into actionable insights for internal stakeholders.. Manage and escalate benefit and account issues to engineering and product teams.. Lead de-escalation efforts with empathy, professionalism, and control.. Maintain communication standards and ensure accuracy of resources.. Make independent, high-stakes decisions within established guidelines.. Reliable high speed internet access with minimum speeds of roughly 100 Mbps download and 20 Mbps upload.. A completely private, secure, and quiet workspace.. 1–3+ years in member/patient support, escalations, grievances, or case management.. Experience working with health plans, healthcare systems, or regulated environments preferred.. Demonstrated experience handling complex escalations or complaint resolution.. Experience working in technically complex roles.. Pay range:. $40K - $46K. Remote-First Company. Unlimited PTO. Flexible & remote location. Healthcare Coverage (Medical, Dental, Vision). 401k & bonus. Registered Dietitian Sessions