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Customer Experience Associate (West Coast) at Nutrafol. Location Information: United States. Hair wellness from within.. We’re a growing company. Everything we do, we do to help people grow. Our mission is to be a partner in progress on each unique journey to hair wellness. We provide personalized, natural solutions for healthy hair growth and connect people with doctors who care about hair. We challenge existing treatments and methodologies to continue to advance the frontier of hair science. As we help our customers grow, we grow too- through diversity & inclusion, teamwork & collaboration, and through empowering ourselves and others with our passion for wellness and innovation.. Be the first (and best) voice our customers hear, on the phone, over email, wherever they need you.. Be the go-to person for tricky questions and escalations; turn tough moments into resolved ones.. Help customers navigate the Nutrafol website and products with confidence and ease.. Become a true Nutrafol product expert - someone customers trust because you know the ins and outs.. Get creative. No script can cover everything and find solutions that fit the person in front of you.. Help shape how the team runs day-to-day; using exceptional prioritization skills, manage ad-hoc projects, and raise the bar for the CX team.. 1-3 years of experience directly supporting customers via phone, email or chat, handling routine questions and resolving complaints at an e-commerce company or fast-moving startup.. Proficient using tools such as ZenDesk, Salesforce, Microsoft Office and Google Workspace.. Stellar written and verbal communication skills.. Curiosity about health and wellness science; speak knowledgeably about our products and the 'why' behind them.. Self-starter with an entrepreneurial spirit.. A real love for people.. Bonus if bilingual in English/Spanish.. Pay range:. $50K - $55K. Fully remote work experience. Comprehensive medical, dental, and vision package, including FSA/HSA program. 401K with employer match. Quarterly Bonus Program. Flexible PTO. Two company-wide wellness breaks every day. Free lunch on us every Tuesday and Thursday via Seamless/Grubhub. Monthly wellness stipend. Monthly internet stipend. Monthly cell phone stipend. Annual learning & development stipend. Free meditation app membership (Headspace). Free monthly Nutrafol subscription. Pet insurance discounts and benefits