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Strategic Customer Success Manager at LaunchDarkly. Location Information: United States. Empowering all teams to deliver and control their software.. Shepherd in new customers from the sales handoff through successful activation in the product.. Proactively identify and diagnose risk-inhibiting adoption or that may cause churn and contraction.. Maintain a deep level of LaunchDarkly product knowledge and provide customers with direction on implementation and adoption best practices.. Maintain a pulse on how customers are tracking against their key goals and outcomes, identifying opportunities for additional purchases.. Act as an extension of the customer's team providing prescriptive guidance to maximize their LaunchDarkly purchase.. Work to identify and support key advocates within customers' organization.. Execute renewal agreements and identify expansion opportunities within accounts.. 5+ years in a customer facing role, ideally in account management, customer/partner success or onboarding/implementation.. Experience owning the renewal process and being held accountable to a retention quota.. Strong discovery and qualification skills, with training in Command of the Message, MEDDIC or another sales methodology preferred.. Strong project management skills with experience holding customers and teams accountable to a timeline.. Experience working on a technical product and with technical personas.. Experience with both proactive and reactive customer success motions.. Existing level of technical knowledge and know-how.. Proven ability to advocate for both customers and company.. Pay range:. $145K - $235K. Restricted Stock Units (RSUs). Health insurance. Vision insurance. Dental insurance. Mental health benefits