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Director, People Operations at LaunchDarkly. Location Information: United States. Empowering all teams to deliver and control their software.. Establish the global People Operations operating model across employee lifecycle.. Manage People Operations and Talent Acquisition Operations teams.. Establish service standards and escalation paths.. Own operational readiness for policies and compliance workflows.. Improve the consistency and quality of the employee experience.. Build scalable documentation and self-service resources.. Manage key People Operations vendors and partnerships.. Serve as an escalation point for complex issues.. Establish the operating model for Talent Acquisition Operations.. Partner with Talent Acquisition leadership to improve processes.. Identify opportunities to strengthen recruiting workflows.. Support scalable recruiting programs and vendor management.. Partner with People Programs, Systems & Analytics to maintain an integrated roadmap.. Translate operational pain points into requirements and process improvements.. Define operating metrics and success measures.. Ensure new systems, workflows, and programs are operationally sound.. Partner on data quality, process governance, and automation use.. Partner with HRBPs, Recruiting, and other departments to deliver processes.. Lead change adoption for operational changes.. Represent People Operations in cross-functional planning and discussions.. 15+ years of experience in relevant fields, including 5 years leadership experience.. Success in designing or scaling global People Operations models.. Experience leading teams across multiple operational disciplines.. Strong understanding of employee lifecycle operations and HR compliance.. Experience with recruiting systems like Greenhouse.. Experience improving operational controls and service delivery.. Experience managing integrations across HR systems.. Experience partnering with various departments on sensitive matters.. Sound judgment with confidential information and compliance matters.. Strong program management and communication skills.. Ability to use data to diagnose issues and set priorities.. Pay range:. $163K - $263K. Restricted Stock Units. Health benefits. Vision benefits. Dental benefits. Mental health benefits