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Strategic Customer Success Manager at LaunchDarkly. Location Information: United States. Empowering all teams to deliver and control their software.. Shepherd in new customers from the sales handoff through successful activation in the product.. Proactively identify and diagnose risk-inhibiting adoption or churn and build a risk mitigation strategy.. Maintain a deep level of LaunchDarkly product knowledge and provide customers with direction on best practices.. Maintain a pulse on how customers are tracking against their goals and identify opportunities for additional product purchases.. Act as a trusted advisor and provide guidance to customers to maximize the value of LaunchDarkly.. Build champions and executive relationships by leveraging success metrics and insights.. Focus on renewal and expansion by owning a number and forecasting weekly.. 5+ years in a customer facing role, ideally in account management, customer/partner success or onboarding/implementation with a track record of exceeding targets.. Experience owning the renewal process and being held accountable to a retention quota.. Strong discovery and qualification skills; training in Command of the Message, MEDDIC or another sales methodology is preferred.. Strong project management skills.. Experience working on a technical product, ideally interacting with developers or other technical personas.. Experience with both proactive and reactive customer success motions.. Existing level of technical knowledge and know-how.. Proven ability to advocate for both customers and company.. Pay range:. $145K - $235K. Restricted Stock Units (RSUs). Health, vision, and dental insurance. Mental health benefits