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Partner Program Manager at Twilio. Location Information: United States. More than 2 million developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, and video by virtualizing the world’s telecommunications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry from emerging leaders to the world’s largest organizations to reinvent how companies engage with their customers. Founded in 2008, Twilio has over 1,000 employees, with headquarters in San Francisco and other offices in Berlin, Bogot , Dublin, Hong Kong, London, Madrid, Mountain View, Munich, New York City, Prague, Singapore and Tallinn.. Drive Program Modernization & Scale: Act as an operational engine for the team, identifying process bottlenecks and proactively designing new ways to automate existing manual workflows.. Own Problem-Solving: Step into complex challenges across the partner lifecycle and chart a clear path forward to build repeatable, programmatic solutions.. Optimize the Partner Experience: Lead and refine core partner onboarding pathways, lifecycle touchpoints, and support workflows to deliver a seamless, world-class journey for external ecosystems.. Accelerate Partner Revenue Mechanics: Build and execute operational frameworks that eliminate transaction friction, streamline incentive administration, and maximize partner-sourced revenue pipelines.. Manage Technology & Vendor Capabilities: Serve as a strategic owner for key components of our partner tech stack and vendor relationships, ensuring our data models and tools are optimized for ecosystem scale rather than mere maintenance.. Orchestrate High-Touch Communications: Develop and execute comprehensive partner engagement strategies, ensuring clear, accessible program documentation, impactful updates, and consistent enablement communications across all segments.. Lead Cross-Functional Project Execution: Develop and run end-to-end project plans for new partner initiatives, collaborating closely with Product, Marketing, Sales, Legal, and Tech teams to ensure alignment and timely milestone delivery.. Bachelor’s degree in Business, Marketing, Communications, or a related field; relevant experience may be considered.. 5–8 years of experience in partner program or project management, partner management, strategy and operations, or a similar role within a fast-paced technology company.. The "Get-Stuff-Done" Mindset: A proven track record of operating effectively in complex environments, turning ambiguous problems into plans, and delivering results without a rigid instructions script.. Strong project management skills, with the ability to manage complex cross-functional timelines, align diverse stakeholders, and drive accountability.. Excellent written and verbal communication skills for translating complex program guidelines into clear, compelling partner assets, guides, and updates.. Solid understanding of modern partner program structures, lifecycle methodologies, and experience working with SIs, ISVs, Resell, or Technology tracks.. Hands-on exposure to CRM and partner ecosystem technologies (such as PRMs, account-mapping utilities, or data integration tools) with a strong desire to leverage software and AI to remove manual tasks.. Experience designing or supporting commercial program models, referral paths, or joint sales plays that directly drive channel pipelines.. Advanced Degree: BA/BS degree or equivalent required. MBA is a plus.. Pay range:. $116K - $171K. Competitive pay. Generous time off. Ample parental and wellness leave. Healthcare. Retirement savings program. Possible participation in Twilio’s equity plan. Corporate bonus plan. Health care insurance. 401(k) retirement account. Paid sick time. Paid personal time off. Paid parental leave