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Customer Service Representative, Member Care (Part-Time/ 11am-4pm EST) at Sidecar Health. Location Information: United States. Sidecar Health is changing the health industry with modern, common-sense health insurance that finally gives consumers control over costs and choices. . Handle inbound calls and chats from members with questions about their Benefit Amount, plan benefits, and how to get money back when they choose lower-cost care.. Resolve member issues and complaints with empathy, accuracy, and a positive attitude.. Build rapport with members by listening carefully and meeting them where they are.. Follow established policies and standard operating procedures while maintaining detailed, accurate records.. People-first communicator who listens with empathy and can answer questions clearly and confidently in the moment, in writing and by phone.. Detail-oriented problem solver who spots the small things and helps members navigate their plan creatively and thoroughly.. Adaptable and resilient — you thrive in a fast-moving, ever-changing environment and stay steady when things shift.. Strong customer service background; we have successfully welcomed people transitioning from clinical roles like CNAs who bring genuine care for others.. High school diploma or equivalent required; bachelor's degree preferred.. Bilingual in English and Spanish (Nice to have).. Experience in healthcare, insurance, or claims processing (Nice to have).. Familiarity with ticketing or chat support tools (Nice to have).. Demonstrated interest in growing within a startup environment (Nice to have).. Pay range:. $20p/h. Competitive hourly wage ($20.00). Medical coverage from day one, with 100% of the premium paid by Sidecar for you and your dependents.. Stay connected: $50 a month toward your internet and $50 a month toward your phone.