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Forward Deployed Engineer, Onboarding Services at Outreach. Location Information: United States. Make Your Team a Revenue-Driving Machine.. Outreach, the leading Enterprise ready Sales Engagement Platform, accelerates revenue growth by optimizing every interaction throughout the customer lifecycle. The platform manages all customer interactions across email, voice and social, and leverages machine learning to guide reps to take the right actions.. Thousands of customers, including Cloudera, Glassdoor, Pandora, and Zillow, rely on Outreach to drive predictable and measurable growth, increase efficiency and effectiveness of customer-facing teams, and improve visibility into sales activity and performance.. Serve as the primary point of contact for customers through onboarding and implementation.. Deliver implementations on time, keeping customer teams up and running against agreed milestones.. Own delivery of Outreach's AI Agents from configuration and prompt engineering through adoption.. Demonstrate project management excellence.. Drive platform and agent adoption during and after go-live.. Support existing customers who purchase additional services post-launch, including optimizations, technical audits, and expansions.. Identify opportunities for additional services and connect customers with the right teams.. Document and manage customer information for seamless handoffs between teams.. Own the post-launch handoff of customers to Customer Success.. Partner with Support, Product, and Engineering to capture customer feedback.. Contribute to defining and refining Professional Services methodologies, including AI delivery workflows.. Track KPIs and adjust to stay on target.. 3-5 years in professional services, consulting, implementation, or a related customer-facing technical role, ideally in SaaS.. Proven track record building trust and client relationships while delivering implementation excellence.. Proactively adopt new AI tools and techniques.. Hands-on experience configuring, tuning, or piloting AI agents.. Strong project management skills.. Ability to communicate credibly at every level of a customer organization.. Self-starter, comfortable with ambiguity, quick to pick up complex technical concepts.. Embodies core values: Trusted Advisor, Win as One Team, and Take Ownership.. Pay range:. $90K - $110K. Flexible time off. 401k to help you save for the future. Generous medical, dental, and vision coverage for full-time employees and their dependents. A parental leave program that includes options for a paid night nurse, and a gradual return to work. Infertility/assisted reproductive services benefit. Employee referral bonuses. Snacks and beverages in the Office, along with fun events to celebrate. Diversity and inclusion programs