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Senior Client Success Manager at Included HealthThe Senior Client Success Manager reports to our Director, Client Success and is a commercially focused and experienced individual contributor. This person is accountable for the daily activities of a large, complex client, and ensuring retention, upsell, NPS and OKR targets are met. They are client-centric and have experience anticipating and resolving issues, thinking creatively, and solving complex problems with practical and reasonable solutions. They understand client needs and work with internal partners to ensure client expectations are met and documented on a daily basis. They have a broad understanding of employer/payor healthcare benefits strategy. They have developed successful relationships with all levels of client contacts at employers, public agencies, insurance carriers, benefits vendors and consultant partners.. Company Location: Remote.