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Senior Voice Engineer at NRI North AmericaThe Senior Voice Engineer is responsible for the administration, support, implementation, and ongoing optimization of Cisco-based voice and Unified Communications, Cisco Webex Calling, and cloud voice collaboration solutions within a managed services environment. This role supports multiple customer environments and requires a strong technical expertise, excellent troubleshooting skills, and the ability to work effectively with clients, internal teams, and vendors. The engineer will play a key role in ensuring high availability, performance, and customer satisfaction across voice and contact center platforms.. Company Location: Remote.