
Senior Director, Services Transformation at Model NThe successful Sr. Director, Services Transformation will be a strategic and execution-focused leader with a proven ability to drive transformational change within a Global Services organization in a fast-paced SaaS environment. This role is responsible for reimagining how we deliver onboarding, implementation, professional services, and managed services at scale—improving time-to-value, service efficiency, and long-term customer outcomes. As a key member of the Global Services Leadership Team and Senior Leadership Team, you will drive cross-functional change initiatives that modernize delivery models, envision and launch new service offerings, operationalize data insights, and enable sustainable, customer-centric growth. This position reports directly to the Chief Services Officer and is a high visibility role working closely with our Executive and Senior Leadership Teams.. Company Location: Remote, US.