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L2/L3 Engineer at Dijital TeamThe Level 2/3 Engineer role is a generalized support role in which the role is a mixture of dealing with support request tickets via Freshdesk and N-Central RMM, escalated tickets from L1 team members or delegated by the service desk manager. The L2/L3 Support Engineer undertakes diagnosis and troubleshooting for intermediate to complex level issues, and actions basic customer and team member requests. If our values match yours, you'll fit right in. We promote open and friendly communication with our team. We also highly regard someone that is eager to expand their technical skills and grow with the team.. Company Location: Sri Lanka.